010000, Nur-Sultan, Beibіtshіlіk St., 10
Chancery: +7 (7172) 32 20 87, 32 13 04
Call center : +7 (7172) 70-99-20
Fax: +7 (7172) 39-05-94
Helpline: +7 (7172) 70-98-20
To get legal advice in AML/CFT:
+7 (7172) 74-97-49, 74-97-39, 74-92-26
For technical errors related to the operation of the financial transaction data collection system (SDFD) (ARU-SFM, WEB-SFM):
+7 (7172) 74-97-48
Inquiry e-mail: firstname.lastname@example.org
1. Incoming correspondence is not accepted through e-mail, in order to send an appeal in electronic format, you need to apply through the automated service “Electronic appeals” at http://egov.kz/cms/ru/services/citizen_and_the_government/e_app, which meets the requirements of the legislation of the Republic of Kazakhstan concerning electronic documents and electronic digital signature.
2. In accordance with the legislation of the Republic of Kazakhstan, which establishes the procedure for working with documents marked “For official use” (hereinafter referred to as “FOU”), it is forbidden to send, transmit via unsecured communication channels, in the absence of a secure communication channel, the letter is supposed to be sent on paper via postal couriers with guaranteed delivery on paper.